PLEASE NOTE: This course will close for new learner enrollment on January 22nd, 2021.

If you would prefer to engage with our latest courses related to this material, please see the following courses:

Contact Center AI: Conversational Design Fundamentals: https://www.coursera.org/learn/contact-center-ai-conversational-design-fundamentals/home/welcome.

Contact Center AI: Building a Dynamic Virtual Agent:...


Estimated Duration: 8 Hours